We currently ship to the contiguous 48 United States via domestic ground economy shipping. Unfortunately, we do not ship to Hawaii or Alaska at this time.
Shipping is $7.95 per order. Orders of $50 or more qualify for free shipping, which is applied automatically at checkout.
All orders are processed within 1–3 business days from the date of purchase. During high-demand periods such as promotions or the holiday season, processing times may be slightly longer.
Due to the nature of our products, we ship all orders via ground shipping. All orders are processed within 1-3 business days from the date of purchase. Orders may experience longer processing times during periods of high demand such as promotions or the holiday season. Transit times may vary depending on the carrier and may take up to 8-10 days. If you have any questions along the way, please reach out to us at hello@playabeauty.com.
Once your order leaves our warehouse, you'll receive a shipment confirmation email with your tracking number and estimated delivery date. Please allow a few hours after receiving the email for tracking to become active. Note that delivery dates are subject to change.
We begin processing orders as soon as they are received, so we are unable to cancel or modify an order after it has been submitted. Make sure to check your order details and shipping information before submitting your order. If you need assistance, please reach out tohello@playabeauty.com with your name and order number.
RETURNS & REFUNDS
We accept returns on qualifying products within 30 days of the purchase date. Refunds are issued to the original form of payment. Please note that shipping and handling charges are non-refundable.
To start a return, contact our customer experience team at hello@playabeauty.com with your name and order number within 30 days of your purchase. Please do not send items back without prior authorization — products returned without approval will not be accepted or refunded.
Once your return is approved, please allow some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received it, please contact us at hello@playabeauty.com.
We cannot accept returns on sale or final sale items, gift cards, or partial returns of routines or sets. Note that some promotions (including gift-with-purchase offers) make your entire order final sale. We are also unable to apply promotions retroactively to orders.
If your order arrives damaged or incorrect, please contact our customer service team with your name and order number at hello@playabeauty.com within 5 days of delivery.
We monitor returns and reserve the right to refuse service to anyone who abuses our return policy. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.
OUR PRODUCTS — GLOSS RINSE
Traditional conditioners use high levels of fatty alcohols, silicones, and emollients to smooth and coat the hair shaft. In our gloss rinse, we use lamellar deposition to deposit conditioning agents more selectively on damaged areas of the hair, so it won’t weigh hair down.
It depends on how much solution is needed to saturate your hair. Longer hair will require more product than shorter hair. Typical dosage ranges between 20mL-30mL per use.
This warming is completely normal and indicates that the product is working. When the gloss rinse formula is exposed to water, an exothermic or heat releasing reaction occurs. This helps with the deposition of the thin lamellar conditioning sheets on the hair.
Yes
Our fragrance-depositing gloss rinse was formulated with an acidic or lower pH to keep hair shiny, smooth and frizz-free. Healthy hair naturally has a mildly acidic pH so if a product is too alkaline/higher pH it can cause color fading for color treated hair as well as breakage and frizz.
For those that need extra conditioning we suggest following up the gloss rinse with your favorite conditioner, but over time you might notice you need less conditioner with continued use of gloss rinse.
No, there are only so many sites on the hair shaft where the fragrance can be deposited so leaving it in your hair longer will not improve the fragrance deposition.
It depends on how much solution is needed to saturate your hair. Typical dosage ranges between 20mL to 30mL per use which translates to 8 to 12 uses.
The Nuevasol fragrance is not vegan but is considered cruelty-free. It contains ambrettolide.
The Made in Miami fragrance is vegan.
Yes
Yes
Yes
Clean is subjective and not defined by any government or industry standards. We choose to use safe synthetics that do the heavy lifting to give you results. This can include silicones, PEGs, and ethoxylated ingredients as needed to enhance product experience and overall performance. We safety test all our products to ensure they are safe for use and follow industry standards including IFRA.
pH 3.5-4.5
While we love silicones and plan to use them in other products, this product uses a different technology that doesn’t require silicones to give you silky hair.
While we do test for irritation and sensitization potential, we have not tested our products on sensitive skin.
We create long lasting and complex fragrances that contain both natural and synthetic ingredients.
The cosmetic grade alcohol we use acts as a lightweight solvent that helps the product not feel greasy or heavy on the hair while solubilizing the conditioning ingredients and helping them penetrate the hair cuticle. As you apply it to the hair it flashes off quickly.
Due to the bottle color and UV coating it is not recyclable, but it is made of 15% Post Consumer Recycled material.
The packaging contains UV inhibitors to preserve the fragrance and formula integrity.
24 months
Our Made in Miami fragrance contains a complex array of fragrances notes, including a high level of vanilla, which tend to shift in color over time. This difference in color does not mean your product has oxidized, gone bad, or is old.
OUR PRODUCTS — PERFUME MIST
The Nuevasol fragrance is not vegan but is considered cruelty-free. It contains ambrettolide.
The Made in Miami fragrance is vegan.
Yes, we use alcohol to solubilize the fragrance oil in the formula and to keep the product feeling lightweight.
Yes
Yes
Yes
Clean is subjective and not defined by any government or industry standards. We chose to use safe synthetics and natural ingredients to craft our fragrances. We safety test all our products to ensure they are safe for use and follow industry standards including IFRA.
While we do test for irritation and sensitization potential, we have not tested our products on sensitive skin.
We create long lasting and complex fragrances that contain both natural and synthetic ingredients.
Due to the bottle color and UV coating it is not recyclable, but it is made of 15% Post Consumer Recycled material.
The bottle has a UV spray on the outside to preserve the fragrance and formula integrity.
24 months
OUR PRODUCTS — DRY SHAMPOO
Yes.
Yes.
Yes.
The Made in Miami Perfumed Dry Shampoo is vegan.
The Made in Miami Perfumed Dry Shampoo leaves hair and scalp feeling clean, is formulated to support thicker hair with Acetyl Tetrapeptide-3, and reduces free radical damage, all without itch or leaving a heavy residue. Our dry shampoo also contains Upsalite®, a patented material that absorbs sweat and oily sebum from the scalp while releasing fragrance over time.
Our dry shampoo is formulated to work on all hair colors and textures. It contains powders that absorb sweat and sebum and, if used in excess, can leave a slight white cast that can be removed by brushing or gentle blow-drying.
After spraying it on your roots, let the product sit for 30 seconds before brushing.
It works on all hair types.
Yes. Sweat and sebum weigh down hair; by removing them, our dry shampoo can provide weightless volume and refresh your hairstyle.
Sensitivity to fragrance varies by individual. Our dry shampoo has been subject to irritation and sensitization testing to ensure safety.
OUR PRODUCTS — PERFUME OIL FOR BODY
No
Yes
Yes
The Perfume Oil for Body is vegan and the fragrance Triptease is vegan.
Our Perfume Oil for Body works on both damp and dry skin.
Absolutely! PLAYA products are made to be layered for long-lasting fragrance.
This oil was designed to work for all skin types, but it hasn't been tested specifically on sensitive skin. We suggest a patch test before regular use.
This product hasn't been formally tested for comedogenicity, so we can't officially label it as non-comedogenic. That said, we don't expect it to clog pores or cause breakouts based on the ingredients used including linoleic rich oils. As with any new product, we recommend doing a patch test first if you have particularly reactive or acne-prone skin.
We use an amphiphilic polymer with both oil-loving and water-loving properties to help fragrance last longer on the skin. In our body oil base this polymer arranges itself like an inverse micelle, forming a protective structure that holds onto the polar molecules and solvents in our fragrance. This slows the evaporation so fragrance lingers on the skin longer.
SUBSCRIPTIONS
You can manage everything from your customer account. Log into your account (or use the link in any subscription email) to skip an order, change your delivery frequency, swap products, update your shipping address, or edit your payment method. Changes take effect on your next scheduled order, so be sure to make them at least one week before your renewal date.
Yes. There are no contracts or commitments. You can skip a delivery, pause your subscription, or cancel directly from your customer portal whenever you like. To avoid being charged for your next shipment, make changes at least seven days before your upcoming order date. If you run into trouble, our support team at hello@playabeauty.com is happy to help.
Your payment method is charged on your renewal date, which you can find in your customer portal and in your reminder emails. Orders typically ship within two business days after the charge, and you’ll get a tracking number by email once it’s on its way. If a payment fails, we’ll email you so you can update your card, and we’ll retry twice before the subscription is paused.
Log in to your customer portal and choose “Payment methods” or “Addresses” to update your details. If you’re moving or changing cards, make the update before your next renewal so your order doesn’t get delayed or fail to process. Updates apply to all future orders on your subscription.
PR & BRAND REQUESTS
We're so excited to hear that you're interested in working with us! Whether you're looking to receive gifted products or create content featuring our brand, we'd love to learn more about you.
To get started, please fill out our Creator Partnerships Form HERE. Make sure to include your social media handles, follower counts, and a brief description of the content you create so our team can get a full picture of your work.
If you're interested in reviewing our products and sharing your honest thoughts, we welcome creators of all sizes. Just fill out the same form above and let us know what kind of content you have in mind.
We wish we could connect with every single person who reaches out, but please know that if you don't hear back from us right away, it is simply a reflection of our team's bandwidth, not your value or your passion for what you do. Your support means everything to us.