30 day satisfaction guarantee

Helping you achieve the best version of your hair is important to us. If you’re not satisfied with your purchase from, we accept returns on lightly used or unopened items within 30 days of purchase.

How it works:

How do I return in-store purchases?

If you have purchased a Playa product from a salon, spa, boutique, beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store's own return/exchange policy. We apologize that we are unable to process returns for products not purchased online at

How can I exchange my order?

At this time, we do not offer exchanges.